XP Pro Thermal
Cutting-edge thermal technology meets a legacy of ruggedness. The new vision of productivity.
See the invisible. Master the impossible.
Work smarter, safer, and faster with the Sonim XP Pro 5G Thermal — engineered for extreme conditions and equipped with integrated FLIR® thermal imaging. Whether you're in utilities, public safety, field service, or construction, this is your all-in-one mobile tool.
Our Warranty
Subject to the conditions below, Sonim Technologies, Inc. of 4445 Eastgate Mall, Suite 200 San Diego, CA 92121, USA (“Sonim”) warrants that for 3 years from the date of purchase by the original end-user, this mobile phone (excluding any associated battery, which is warranted for 2 years) will be free from defects in materials and workmanship.
What We Will Do
If during the warranty period, the mobile phone has a defect in material or workmanship, Sonim, at its option, will either repair or replace it at no charge.
Phone Care
Sonim phones are built for heavy duty use. They are certified to resist dust and water under International Electrotechnical Commission Ingress Protection (IP) Standard 60529. This means they are designed to minimize the intrusion of dust and can be submerged in water up to 6.5 feet deep (2 meters) for up to 30 minutes. They are also shock resistant and can withstand occasional drops from up to 6.5 feet (2 meters). While our phones are tough, they are not indestructible. Use outside these parameters is not recommended and is not warranted. After immersion, always promptly rinse and dry the phone.
Conditions and Exclusions
This warranty only applies to Sonim branded mobile phones. It does not apply to non-Sonim products, including accessories and third-party software, even if packaged with, installed on or sold with Sonim mobile phones. Non-Sonim products may be covered by warranties provided by the manufacturer or supplier of the product.
The battery associated with this mobile phone is warranted to be free from defects in material or workmanship for 2 years from the date of purchase by the original end-user. Use only Sonim approved batteries and chargers with your mobile phone. Use of other batteries or chargers may be unsafe or damage the mobile phone and may invalidate the warranty.
This Warranty covers only a purchase of new Products from Sonim or an authorized reseller or distributor of Somin Products. This warranty is personal to you and is not transferrable. No retailer or other third party is authorized to make any representations on behalf of Sonim or to modify this Warranty.
Sonim encourages you to register your mobile phone at our website: http://www.sonimxperience.com/registration_portal/portal/registration.php
Registering within 30 days of date of purchase will make it easier to verify that your mobile phone is eligible for warranty service. If your mobile phone is not registered, to obtain warranty service you will be required to provide a valid, original, proof of purchase issued to you by an authorized reseller, indicating the date of purchase and serial number of the mobile phone.
This warranty only applies to the first purchaser and begins on the original date of purchase by such first purchaser. This warranty does not apply to products that are resold (as used, refurbished, or otherwise) to a second purchaser. In the event of a dispute as to whether the Product was resold, if the date when the Product was first activated precedes the date of purchase by the second purchaser, such Product shall be deemed to have been resold, and this warranty shall not apply.
Sonim warrants repaired or replaced mobile phones for the remaining duration of the original warranty or for 90 days, whichever is longer.
Sonim may use new or refurbished parts to repair your mobile phone or may replace your mobile phone with a new or refurbished mobile phone. Replaced mobile phones and parts become Sonim’s property.
If you return your phone for warranty service and it is found to be ineligible for warranty service, you may be charged a service fee.
This warranty does not cover:
Damage resulting from abuse, accident or misuse.
Damage resulting from use outside the parameters indicated in the User Guide, including those related to liquid, shock and dust exposure;
Cosmetic damage including dents and scratches.
Ordinary wear and tear.
Damage resulting from use of this mobile phone/device with accessories, equipment or other mobile phones or equipment not furnished or expressly approved by Sonim.
Damage resulting from third-party software.
Damage resulting from maintenance, service adjustment or installation of the mobile phone, performed or attempted by any person or entity not expressly authorized by Sonim.
Loss of use of the mobile phone.
Loss of data, information or third-party applications or software.
Fire, flood, windstorm, lightning, earthquake, exposure to extreme weather conditions, electrical surge or improper voltage.
Mobile phone performance issues resulting from cellular signal reception or transmission.
Damage resulting from viruses, malware, trojan horses or other software problems.
Mobile phones in which the serial number is missing or has been altered, damaged or defaced.
Defects or damage caused by a user’s bypassing security controls to gain unauthorized root access or by rooting devices with unauthorized or altered operating system software installed by a user or third party.
Sonim does not warrant that use of your mobile phone will be uninterrupted or error-free.
THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER RIGHTS, REMEDIES AND WARRANTIES. THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WRITTEN OR ORAL. SONIM EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN LOCATIONS IN WHICH PARTICULAR IMPLIED WARRANTIES MAY NOT BE DISCLAIMED, ALL SUCH WARRANTIES ARE LIMITED TO THE DURATION OF THIS WARRANTY. IN NO EVENT SHALL SONIM OR ITS LICENSORS BE LIABLE FOR, DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL CLAIM OR CAUSE OF ACTION, INCLUDING BUT NOT LIMITED TO i) LOSS OF, PROFITS, TIME, COMMERCIAL GAIN, DATA, PROGRAMS, SOFTWARE OR GOODWILL, ii) DOWNTIME OR DAMAGE TO OR REPLACEMENT OF PROPERTY, EQUIPMENT OR DATA. ALL SUCH LIMITATIONS ARE ASSERTED BY SONIM TO THE FULLEST EXTENT PERMITTED BY LAW.
This Warranty gives you specific legal rights. You may have other legal rights depending on your country/region.
Pricing includes delivery by courier to any physical address within the borders of South Africa.
